We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied with your order, you may return it within 30 days of receipt, provided the item is in good, working condition, and has not been installed.
To initiate a return, please contact us at [insert contact email] and provide us with your order number, the reason for the return, and any relevant details. We will then provide you with a return authorization and instructions on how to proceed.
Please note that we will not accept returns of any item that has been installed or used in any way. Once we receive your return, we will inspect the item to ensure it is in good, working condition. If everything is in order, we will provide you with a full refund for the product minus a 5 percent restocking fee.
Shipping costs for returns are the responsibility of the buyer, and we recommend that you use a tracked shipping method to ensure that the item arrives safely. Once we receive your return, we will process your refund within 3-5 business days.
If you have any questions or concerns about our return policy, please don't hesitate to contact us at email@example.com . Thank you for choosing Lightsup!